Projects / Process / Résume


This is a selected history of my career to-date.

My full employment history can be found on my LinkedIn profile.


Education + Training

Nielsen​ Norman Group (NN/g)

UXD Certification | Management Specialty

August 2019 (Updated October 2020)

  • Becoming a UX Strategist

  • Generating Big Ideas with Design Thinking

  • Being a UX Leader: Essential Skills for Any UX Practitioner

  • Journey Mapping to Understand Customer Needs

  • Designing Influence

  • New UX Managers

  • Facilitating UX Workshops

  • Service Blueprinting

  • Design Tradeoffs & UX Decision Frameworks

Pragmatic Institute

PMC-III Certification

April 2020

​Earner of this badge has been certified in three courses from Pragmatic Institute's Management Curriculum. demonstrates knowledge in Foundations (the Pragmatic Framework, gap analysis, understanding market problems), Focus (opportunity scoring, business planning, product roadmapping), and Price (pricing strategy, segmentation and packaging.)

Seattle Central College

Associates of Arts in Graphic Design and Illustration

 June 2000

"Molly is one of the smartest people I know. Her keen understanding of UX trends in the industry really helped me refine our program and give our students the skills which are getting them jobs. She has been a great resource for Seattle Central Creative Academy and has helped me become a better teacher. I could not have accomplished what I've done without her."

Erik Fadiman


Product Design, User Experience (UX), User Interface (UI), Interactive Design (IxD), Web Design, SaaS, Prototyping, Wireframing, User Process Flows, Graphic Design, Graphic Production, Usability Testing


"She's a joy to supervise: Until I worked with Molly, I'd never worked with a "creative" more open to feedback, less defensive and more solution-oriented."

Cheryl Stumbo


Sketch, InVision, Adobe Creative Suite (including Photoshop, Illustrator, InDesign, and Bridge), Microsoft Office (including Word, Excel, PowerPoint, Visio and Outlook), Acrobat Pro, Balsamiq Mockups, Axure, Omnigraffle, MindNode Pro


"If your experiences need to be elevated to the next level, or if you're starting with a complete mess, Molly is the designer who can make your users happy. On top of that, she works well with her product and development teams, and can clearly articulate her reasoning and solutions to get everyone on board and feeling good about the path forward."

Brian Thurston Bralczyk

Selected Employment History

 My full employment history can be found on my LinkedIn profile. 

Sr. Product Designer

IMS Health / Seattle, WA / November 2015 – Current

  • Designing marketing automation software for companies in the healthcare industry. Primary focus is updating our flagship technology offering, including visual refresh, UX cleanup, and incorporating integrations with our data visualization and sales-focused product offerings.

  • Organized team meetings to discuss shared design patterns across products.

  • Lead team sketching sessions to brainstorm solutions to UX and UI challenges.

  • Created and documented user stories, story maps and experience maps.

  • Conducted research interviews with internal managed services team and external customers.

  • Prototyped clickable product concepts for user testing and internal conversations with development and product teams.

  • Wireframed screens to show concepts addressing user needs discovered through user interviews.


Sr. User Experience Designer

Concur Technologies / Bellevue, WA / October 2012 – October 2015

  • Demonstated the 3-5 year vision for major company initiatives with a focus on mobile experiences, through brainstorming, wireframes, comps, animations, prototypes, and user research.

  • Designed software for business travel and expense software, with an emphasis on improving our current product while envisioning what a product refresh would look like.

  • Designed, wrote, and published a styleguide for corporate partners to help them improve their user experience while implementing Concur APIs.

  • Consulted with senior product management leadership on FY15 priorities for our travel software offerings, and developed presentation deck for senior leadership.

  • Trained and coached product management and design teams, UX, and Dev teams on story writing and storymapping techniques so that feature work remained user focused during the company’s move to Agile engineering methods.

  • Mentored mid-level and junior designers.

  • Researched travel technology and trends and authored whitepapers to communicate findings to design team.

  • Partnered with user researchers to guide design decisions and define project priorities based on user feedback.

Interactive Design Recruiter/SME

Aquent / Seattle, WA / July 2009-October 2011

  • Recruited creative professionals for positions in the technology and creative space, including UI/UX designers, Interactive Designers, Graphic Designers, 3D Artists, Game Artists, Illustrators, Concept Artists, Production Artists, Art Directors and Front-End Web Developers. Clients included Microsoft, eBay, Citrix, Bungie, Adobe, Electronic Arts, Ubisoft and Zumiez

  • Established partnership between Aquent and Seattle Central Creative Academy, and consulted with New Media instructor to bring UI/UX into the classroom and engage students with the local UX community, resulting in placements of 7 new graduates within 2 months of graduation, the highest number of post-graduation placements in that period of time.


Interaction Designer

Dendreon (via Maxsam Partners) / Seattle, WA / January 2012 – October 2012

  • Designed several approaches for the logistics administration tool, and produced clickable prototypes.

  • Facilitated 1:1 usability sessions with user base to gauge user understanding and appropriateness of designs.

  • Presented concepts at design reviews to product owners, UI developers, business stakeholders, database developers, client executives and other design team members to ensure designs were compliant across multiple axes.

  • Wrote detailed future states within the user stories to specify layout and interaction models as reference for developers and testers.

  • Created visual UI “chrome” and style guidelines for beta software release.


UX Designer

Microsoft Dynamics (via Aquent) / Redmond, WA / April 2009-July 2009

  • Created wireframes and userflows for new interaction scenarios based on use cases, using a combination of Visio, PowerPoint and Illustrator, as the team prepared to extending their desktop offering into the cloud.

  • Collaborated with Project Managers on developing and prototyping various use cases and scenarios through low-fidelity wireframe prototypes and walk-throughs.

  • Constructed user scenarios based on existing personas.

  • Created final designs, including high-fidelity, pixel-perfect screenshots to gain executive approval for the product development direction.


Interaction Designer

Virtuoso, Ltd. (via Maxsam Partners) / Seattle, WA / February 2009-March 2009

  • Designed user interfaces for company’s business-to-business web interface aimed at connecting travel agents with suppliers of travel products.

  • Researched Telerik Rad Controls for Microsoft Silverlight and made recommendations for use in Virtuoso’s new product.

  • Built clickable prototypes in Axure to demonstrate expected interaction.

  • Created wireframes and specification documents to assist the technology team in their development efforts.

  • Reviewed current icon set and made recommendations for changes based on icon best-practices.

  • Created Photoshop comps of website features to guide developers in Expression Blend styling.

  • Developed userflows for both universal and advanced website features.  Features included login, password reset, username retrieval, email/print/export document, and product loader wizards.


Information Architect

Starbucks Coffee Company (via Aquent) / Seattle, WA / December 2008-February 2009

  • Redesigned experience for Starbucks Card, including balance transfer, buy a card and manage profile.

  • Participated in all phases of scoping, architecting and definition while design the user model and interface for new Starbucks Card products and features that met both business and user goals.

  • Developed both high-level and detailed user scenarios, wireframes and prototypes to effectively communicate design ideas.

  • Consulted with technical leads to determine feasibility of recommended approach and produced detailed functional specifications required to implement designs.

  • Gauged usability of new and existing features and made suggestions for change.


Information Architect

Starbucks Coffee Company (via Aquent) / Seattle, WA / December 2008-February 2009

  • Lead design efforts for launch of interactive Community section of website, including integration of site-wide community features.

  • Designed and created standards for product merchandising modules.

  • Photographed products as necessary for website.

 My full employment history dating back to the year 2000 can be found on my LinkedIn profile. 


"Molly was the single User Interface designer at during the time I managed her, focusing primarily on site Information Architecture and Flow, producing templates and layouts for things like Product Browse, Product Search, Shopping Carts, Order Placement flows, Your Account areas, and Prescription Tools. The designs that Molly produced consistently improved site metrics such as conversion and retention. She worked very closely with the program managers on staff, and developed an easy rapport with them."

Mackenzie Solaro

(206) 617-6769 /

Copyright Molly Wilvich, 2020